Living in a Property with Mould, Leaks, or Structural Issues?
We help council and housing association tenants claim £1,000s in
compensation – No Win, No Fee.
No Win, No Fee
60 Second Check
Fully Confidential
No Win, No Fee
60 Second Check
Fully Confidential
What Is Housing Disrepair?
As a tenant, you have legal rights to live in a safe, habitable property. Your
landlord has a duty to maintain your home and provide:
Working plumbing, heating, gas, electrics
Structural integrity (no damp, rot, cracks)
Safe access and secure windows/doors
Timely repair responses
What Is Housing Disrepair?
If you're experiencing any of these problems in your council or housing
association property, you may be entitled to compensation.
Mould & Damp
Black mould, condensation, wet walls
Leaks or Flooding
Roof leaks, burst pipes, water damage
Pest Infestations
Rats, mice, cockroaches, bedbugs
No Heating / Hot Water
Broken boiler, no central heating
Unsafe Electrics
Faulty wiring, power cuts, dangerous sockets
Structural Damage
Cracked walls, broken windows, unsafe stairs
Blocked Drains
Sewage issues, toilet problems
"If you've reported these issues and your landlord did nothing, you can claim compensation."
Are You Eligible to Claim?
You live in a council or housing association home in England or Wales
You've reported the disrepair to your landlord
The issues weren't fixed within a reasonable timeframe
You've experienced stress, illness, or inconvenience as a result
Important: Even if the repair has been fixed now, you may still be eligible for compensation.
Types of Compensation Available
Our successful claims have secured thousands in compensation for tenants
across the UK.
Up to £5,000+
Compensation for distress and inconvenience
Rent Refunds
Partial rent reduction for uninhabitable periods
Free Repair Work
Landlord forced to complete outstanding repairs
Damaged Belongings
Reimbursement for items damaged by disrepair
💡 The exact compensation amount depends on the severity of issues, how long they persisted, and their impact on your daily life.
Real Success Stories
See how we've helped tenants across England and Wales
Samantha
Leeds
"Black mould spread in my kids' room. Reported it twice but nothing changed for 9 months. Claim First got me £4,200 in compensation — and they finally fixed it."
Jamil
Birmingham
"No heating all winter. Completely ignored by the housing association. Claim First got me £3,750 and a working boiler within weeks."
How Our Process Works
We've made claiming compensation as simple as possible. Here's exactly what
happens:
Quick Eligibility Check
Answer a few simple questions about your housing situation. Takes less than 60 seconds.
Less than 60 seconds
We Handle Everything
Our team manages your case from start to finish, including connecting you with specialist solicitors.
We do the work
Compensation + Repairs
Get your compensation and force your landlord to make the necessary repairs. No court in most cases.
8-16 weeks typically
✅ No Win, No Fee
✅ No legal knowledge needed
✅ No hidden costs
✅ No Win, No Fee
✅ No legal knowledge needed
✅ No hidden costs
Frequently Asked Questions
Get answers to the most common questions about housing disrepair claims
Can I be evicted for making a claim?
No – landlords cannot retaliate against tenants for making legitimate compensation claims. You are legally protected from eviction or harassment as a result of claiming.
What if I've already moved out of the property?
You can still claim compensation for housing disrepair up to 6 years after the issues occurred, even if you no longer live at the property.
Do I need proof of the disrepair?
Photos and documentation help strengthen your case, but they're not required upfront. We can help you gather evidence during the claims process.
What does 'No Win, No Fee' actually mean?
If your case is unsuccessful, you won't pay any legal fees. We only get paid when you receive compensation, so we're motivated to win your case.
How long does the claims process typically take?
Most housing disrepair claims are resolved within 8-16 weeks. Complex cases may take longer, but we'll keep you updated throughout the process.
Why Choose Claim First?
We're not just another claims company. We're specialists dedicated to helping
tenants get the justice they deserve.
100% focused on tenant justice
No Win, No Fee guarantee
We handle everything for you
Trusted across England & Wales
SRA/FCA-regulated legal partners
Real people – no bots or call centers
🛑 Enough is Enough. Your Landlord
Had a Duty – and They Failed.
"You deserve safe housing. We're here to help you get
it — or get compensated."
✅ No Win, No Fee
✅ Takes 60 seconds
✅ Fully confidential
✅ No Win, No Fee
✅ Takes 60 seconds
✅ Fully confidential
⚠️ Time-sensitive: Housing disrepair claims must be made within 6 years of the issues occurring.